SHIPPING & HANDLING
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Processing Time: 3 ~ 5 business days (in regular seasons) or more depends on holiday seasons.
Standard Shipping: 5 ~10 days (FedEx or DHL) or more depends on holiday seasons.
We provide tracking information for all orders so please be diligent and keep track of your orders’ progress through the mail system.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at contact us page.
Cancellations must be made within 12 hours of order placement. Send us an email within 12 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours, however please allow 3-5 business days before the fund reflects on your bank account.
We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPPED.